Orders & Returns

  • Once your order has been placed and processed, you will receive a confirmation email with your order details.

    Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with tracking details once your package leaves our facility. If you don't see any updates right away, please be patient and check back later.

  • If your order hasn’t shipped yet, we can cancel it and issue a full refund to your original payment method. Please email help@goldenwestboots.com with your full name, order number, and reason for cancellation so we can process the cancellation as quickly as possible. If the order has already shipped, we’ll walk you through how to return it once it arrives.

  • Our return policy allows returns or exchanges for unopened products in their original condition purchased in the last 30 days.

    You can expect your refund to be processed up to one week after our returns department receives the returned item. If you'd like to start a return or exchange, please reach out to our customer support team.

    Read our full Refund Policy here

  • To get started, please email help@goldenwestboots.com confirming the following details:

    • Your full name
    • Order number
    • The reason for your return
    • Whether you'd prefer a refund or an exchange (and what size/style you'd like if exchanging)

    Once we receive this information, we’ll confirm your eligibility and send you a prepaid return label along with instructions for sending your boots back. As a reminder, all returned items must be in unworn condition, with tags attached, and in the original packaging.

  • Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Changes to the shipping address are not guaranteed if our facility has already processed your order.

  • To apply a promo or discount code:

    • Proceed to checkout and enter your code in the ['Discount Code'] field.
    • Click ['Apply'] to see your new total before finalizing your order.
    • Only one code can be used per order.

    If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Shipping & Delivery

  • Sometimes, you might receive an error message indicating that we can't ship to your address. The error message may say something like this: "Your cart has been updated and the items you added can't be shipped to your address. Remove items to complete your order or Shipping not available to selected address." Our shopping cart has the most updated information since our stores are connected directly to our parcel carrier systems and custom shipping rules. If the address you want to use is in an area where our carriers are having difficulty with delivery, the carrier might recognize the address as invalid. This process helps you avoid issues with undelivered packages, long transit times, or problems with customs clearance.

  • Our hours of operation for shipping are:
    Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order.

    *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!

    Transit times will vary based upon a few different conditions, including but not limited to:

    Total distance between us and you

    Whether your parcel is a domestic (USA) or international (everywhere else) shipment

    What delivery method you select

    ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

    DOMESTIC:

    • First Class: 7-10 Business Days
    • Priority Mail: 5-7 Business Days
    • UPS Ground: 2-5 business days
    • DHL eCommerce: 3-8 business days

    INTERNATIONAL

    • No international shipping offered at this time

    Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

  • Golden West Boots is currently only shipping in the US. While we don’t currently offer international shipping, it’s definitely something we’re working on and hope to roll out in the near future. We’d love to keep you in the loop, feel free to sign up for our newsletter and follow us on social media so you’ll be the first to know when we expand shipping options.

  • We are sorry to hear you received the wrong item in your order! Please report your order issue to our team immediately for further assistance.

    Include your order number, full name, and a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

    While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

  • Los Angeles, California